Terms of Service

1. Scope of services

These sample terms cover direct aquamation, collection, transfers, transportation and storage provided by Eternal Waters (Pty) Ltd. The services for a particular family should be set out in the written arrangement.

2. Confirming an arrangement

A website enquiry starts a conversation. Before an arrangement is confirmed, the family and Eternal Waters should agree in writing on the service scope, estimated timing, responsibilities and charges. Any change should be discussed and confirmed with the authorised person.

3. Authorisation and documents

The person giving instructions should confirm their authority to make the arrangements and provide accurate details and any documents required before the relevant service can proceed. If instructions conflict or documents are incomplete, the parties should clarify what is needed before proceeding.

4. Collection, transfer and storage

Collection locations, transfer destinations, storage arrangements and handover instructions should be agreed for each case. Timing may depend on access, documentation and coordination with the people or facilities involved. Any material change should be communicated to the family.

5. Quotes, payment and changes

A written quote should identify included services, any known third-party charges, and payment terms. Before accepting a quote, ask how changes, cancellation, refunds or additional storage would be handled. The final terms should reflect Eternal Waters’ approved policies for these matters.

6. Privacy and confidentiality

Details shared during arrangements should be handled with discretion. See the Privacy Policy draft for more about personal information and privacy enquiries.

7. Concerns and consumer rights

If something about an arrangement concerns you, email admin@eternalwaters.co.za or call 064 431 4545. The final service terms should explain the complaint process and preserve any rights and remedies that apply under South African law.